Capturing Customer Service

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spring cleaning #29

My e-mail was pretty up to date. What I did was took any emails having to do with policy or anything else important for future reference and created a folder on my P drive to save these to. This is what I will do in the future, instead of just saving them to different folders on my email account.

SPRING CLEANING # 30

I love using these drives. In going through the P drive I did find a bunch of old files. One was from 2001. I keep my personal drive pretty organized. I like the fact that we can download our emails to this drive to keep for future reference.

ihcpl # 28

From GTD I liked the 43 folders idea, although I don't know where I'd put them. I really like the google calendar, it's just a matter of getting into the habit of bringing it up every morning to keep up with your "to do list."

week 9 # 23

I enjoyed almost every exercise we did during ihcpl. My absolute favorite was Library Thing. I will definitely continue to use that site. Some of my other favorites were avatars, flickr, and blogspot itself. The social networking sites such as Myspace and Facebook I was already acquainted with. I also really enjoyed getting on to Overdrive and discovering the many items available online through our library system. I think this will play a big part in the future of our libraries. The only problem I had with ihcpl is that it was done so late in the year. I think any training this big should be done at the beginning or middle of the year. Also, I believe most people I work with went way over the 10 hours we received for doing this training. Some of the exercises were hard if you are not computer savvy. I know I probably spent a good 13 or 14 hours on the entire program. Over all I enjoyed learning about the different applications through ihcpl and would not mind having this type of training in the future.

week 9 # 22

I liked our site the best. LibriVox won't work because it's having issues and I didn't like the way the search worked on Wowio. I was surprised we had a lot of the new teen titles available for download and some to even burn to cd. I like the idea of putting these titles on an mp3 player or ipod. My daughter and I travel a lot and this will come in handy. Instead of having to keep up with all those cd's and cd player, we only have to bring the mp3 player. I can't wait to start using this site.

week 9 # 21

I liked podcast.net and yahoo podcasts. They are great if you are looking for a specific subject or person but other than that it is just so much information to sort through. I prefer to go to sites I already visit and watch their podcasts. I had no idea you could subscribe to one though, so that was neat. I subscribed to "mugglecast" which is off the mugglenet website for Harry Potter fans.